Privacy Policy

Information We Collect

We gather information through multiple channels to provide and improve our Services:

• User-provided information: Name, email address, organization, password, and other details you provide when creating an account or contacting us.
• Automatic collection: IP addresses, browser information, device identifiers, geographic location, and usage data when you access our Services.
• Cookies and tracking technologies: Small files stored on your device to recognize you and improve your experience.
• Third-party sources: Information from analytics providers, business partners, and publicly available sources.

How We Use Your Information

We process your information to:

• Provide, maintain, and improve our insurance operations Services
• Process eligibility verifications, claims, and payer communications on your behalf
• Respond to your inquiries and provide customer support
• Send operational communications and service updates
• Analyze usage patterns to enhance our platform
• Comply with legal obligations and protect our rights
• Develop new products and features

Our legal bases for processing include: legitimate business interests, performance of our contract with you, your consent, and compliance with legal obligations.

Information Sharing

We may share your information with:

• Service providers: Third parties that help us operate our business, including hosting, payment processing, analytics, and customer support providers.
• Insurance payers and clearinghouses: As necessary to perform eligibility checks, claims processing, and other insurance operations on your behalf.
• Legal authorities: When required by law, court order, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We may publish aggregated, de-identified data in reports and analyses.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Limit the use of sensitive personal information
• Opt out of the sale of personal information or targeted advertising
• Restrict automated decision-making
• Receive your data in a portable format
• Revoke consent where processing is based on consent
• Obtain confirmation of whether we process your personal information
• Request a list of third parties to whom we have disclosed your information

To exercise these rights, contact us at legal@splendorhealth.com.

Data Security

We implement physical, technical, and administrative safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.

External Links

Our Services may contain links to third-party websites or services. We have not reviewed these third-party sites and do not control their content or privacy practices. We are not responsible for the practices of these third parties, and you access them at your own risk.

Children

Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our Services, you consent to this transfer and processing.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Uptick Technologies, Inc. aka Splendor
Email: legal@splendorhealth.com